Head of Help Desk

If you are a dedicated and experienced Help Desk professional looking to lead a dynamic help desk team, we encourage you to apply:

• Lead, manage, and mentor the help desk team, providing guidance and support to ensure high performance.
• Develop and implement help desk strategies, policies, and procedures to enhance service delivery and customer satisfaction.
• Oversee the daily operations of the help desk, ensuring that all incidents, requests, and issues are resolved on time.
• Serve as the escalation point for complex technical issues, ensuring they are resolved efficiently.
• Collaborate with Technology, operations, and other departments to identify and address system and process issues.
• Maintain a knowledge base of common issues and solutions, ensuring it is up-to-date and accessible to the help desk team.
• Ensure compliance with company policies, IT standards, and legal requirements.

• Strong knowledge of Help desk software, tools, and best practices.
• Proven experience in managing and developing a high-performing team.
• Excellent customer service, communication, and interpersonal skills.
• Ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution.

• An interesting and challenging position within an international company in a fast-moving and fascinating industry.
• Opportunities to further grow and develop in the exciting and growing international company.
• Performance-based bonuses.
• Possibility to implement innovative ideas and solutions.
• The possibility of hybrid work.
• Day off on birthday month.
• Cozy office with snacks and coffee waiting for you daily.
• Experienced, self-motivated, self-aware, and self-improving colleagues.
• Supportive environment to grow your career.
• Keep in mind that your salary will be based on your skills and competencies.
• Monthly salary from 3600 Eur gross.

From 3600 €/mon. gross
We are open to discuss a different salary based on your skills and competences.