Venipak consistently strives to ensure that our delivery and collection services are accessible to all customers, regardless of their individual needs. We understand that due to individual health conditions (hearing, vision, etc.) or mobility needs, additional solutions may be required, so we are ready to help – please contact the Venipak customer service team with any questions.

Parcel locker adaptation and accessibility. When expanding its parcel locker network, Venipak follows the principles of inclusion and best market practices. When selecting installation locations, we seek to give priority to sites that ensure convenient access for persons with mobility impairments. In addition, technical device solutions – such as the height of the screens – are specifically adapted for comfortable use while seated in a wheelchair.

Parcel collection and remote assistance. To ensure maximum accessibility of services, we provide the option to collect parcels using a QR code – this avoids the need to physically enter data on the parcel locker screen. We understand that, due to individual needs, additional assistance may be required when collecting parcels; in such cases, we invite you to call the Venipak customer service team. After contacting us and confirming your identity, the parcel locker door can be opened remotely or other necessary assistance can be provided, ensuring smooth parcel collection.

 

Assistance with parcel collection:

Tel.: +371 6601 6601
Email (assistance / Helpdesk): [email protected]

 

Customer Service Department working hours:

Mon–Fri: 8:00–17:00
Sat: closed
Sun: closed

 

General company contacts:

Venipak Latvija, SIA, Kalniņi B, Mārupe, LV-2167
Email: [email protected]

 

Alternative ways to receive services. To ensure maximum comfort, in cases where the parcel locker infrastructure at a given time does not meet a customer’s individual needs, we suggest choosing alternative delivery methods. Customers may use direct delivery to the specified address (courier service) or redirect the parcel to Venipak pick-up points, whose environment is adapted to various mobility needs.

Continuous improvement of accessibility and future solutions. Venipak continues a strategic project of service digitalization and process improvement aimed at ensuring even greater inclusion of persons with disabilities. As the planned changes to IT systems and infrastructure are implemented, customers will soon be provided with detailed information about each specific parcel locker’s compliance with accessibility standards (physical access). This will allow users to choose the most convenient service location already at the planning stage.