Jānis Ducmanis – LMT RL Head of Technical Department / Member of the Management Board
From mobile phones and computers to household appliances, TSC’s expertise covers virtually every type of technology used in everyday life. According to industry observations, device repair is increasingly becoming a rational choice, with consumers across the Baltic States opting to repair their devices rather than replace them with new ones. This shift is driven by both economic considerations and a growing awareness of sustainability. Consumers are also placing greater value on convenience, as repairing a familiar device is often faster and easier than adapting to a new one.
This trend can be observed across all three Baltic countries. Trust in professional service centres continues to grow, while insurers are expanding coverage for consumer electronics, creating stable demand for high-quality repair services.
Service today is about much more than repair
In the technology service industry, customer satisfaction is determined not only by the quality of the repair but also by its speed. The shorter the repair cycle, the better the customer experience. This is why logistics plays a strategically important role in TSC’s operations.
While the service process often begins when a customer hands over a device for repair, behind the scenes lies a sophisticated infrastructure and logistics network. Each TSC service centre specialises in specific categories of equipment, allowing devices to be efficiently routed to the most suitable repair facility after intake. In addition, hundreds of spare-part deliveries are coordinated every day, repaired devices are returned to customers, and close cooperation is maintained with retail partner networks across the Baltics.
This approach enables TSC to serve a large number of customers efficiently while maintaining high-quality standards. The company processes approximately 250–300 spare-part orders daily, requiring a precisely organised supply chain and exceptional operational efficiency.
Why logistics has become a competitive advantage
TSC’s goal is to ensure the fastest possible movement of devices between collection points, service centres and customers. In many cases, next-business-day delivery is critical, significantly reducing the overall repair turnaround time.
Alongside physical drop-off locations, the popularity of remote service solutions continues to grow rapidly. Customers increasingly submit repair requests online, use courier services, or choose parcel lockers to send smaller devices. This places even greater demands on delivery partners in terms of quality, reliability and precision.
50,000 shipments per year – how is it all delivered?
To maintain this pace of operations and ensure consistently high service standards across the Baltics, TSC partners with logistics company Venipak Latvia.
For TSC, choosing a logistics partner is about far more than transportation – it is an integral part of the overall service quality. The company regularly conducts procurement processes for logistics services, evaluating potential partners based on delivery speed, service quality, flexibility, cost efficiency and overall service performance.
Approximately 50,000 shipments are transported annually through TSC’s partnership with Venipak. These include device transportation between TSC service centres across the Baltics, collection points, customers and authorised service partners throughout Europe. Venipak also manages a significant share of spare-parts logistics, which is critical for ensuring efficient repair processes.
TSC particularly highlights Venipak Latvia’s ability to provide responsive communication and adapt quickly to non-standard situations. In an industry where even minor delays can affect repair timelines and customer satisfaction, such flexibility is highly valued.
The future belongs to repair and sustainability
The importance of technology service and repair will continue to grow in the coming years. European Union regulations are encouraging longer spare-part availability and broader repair opportunities, supporting the development of a circular economy. At the same time, technology users are becoming increasingly pragmatic, expecting not only high-quality repairs but also fast, convenient and predictable service experiences.
As a result, modern technology service is no longer simply a repair workshop. It is a complex ecosystem where technical expertise, spare-part availability, digital solutions and reliable logistics are equally important.
TSC’s experience across the Baltics demonstrates that professional service and efficient logistics processes can significantly extend the lifespan of devices, reduce costs for customers and promote more sustainable technology consumption. Partnerships with companies such as Venipak make it possible to deliver these benefits not only with high quality, but also with the speed required for repair services to become a truly competitive alternative to purchasing new devices.
About TSC
TSC currently provides full-cycle service for more than 105 internationally recognised technology brands, covering warranty, out-of-warranty and insurance repair services. The company’s infrastructure spans all three Baltic countries, with three service centres in Latvia and one each in Vilnius and Tallinn. In addition, TSC develops digital services and e-commerce solutions in other European markets.
The scale of the company’s operations is reflected in its annual volumes: TSC provides service and repair solutions for approximately 120,000 – 150,000 devices every year.
