Dear customers,
In order to protect our customers, customer recipients (Recipient) and our employees (Couriers) during the COVID-19 quarantine period, we have introduced contactless delivery.
Contactless delivery procedure for individuals
The recipient’s signature in the courier scanner is changed to one of the following to avoid direct contact:
- The consignee is requested to sign (name, signature) on the VENIPAK sticker on the consignment. The courier will take a photo of the parcel sticker with the signature (Recommended method);
- If the Recipient refuses to sign on the sticker, the Courier and his scanner take a photo of the shipment with the Recipient without photographing the Recipient’s face; After the photos are taken, a scanner entry is attached to the shipment as a confirmation of delivery of the shipment. In the scanner, at the signature site, the courier will write a “Contactless Delivery” tag.
- NEW! The courier asks the Recipient to show a valid ID of his / her identity remotely, and the courier enters the last 4 digits of the document number (not the personal code) into his scanner. -Eligible documents: passport, ID card, driver’s license, residence permit in Lithuania. The courier scans the Recipient’s name and scans the dictated digits instead of the signature.
Other changes to service delivery to avoid direct contact:
- Consignees will only be able to pay for their goods using bank cards at the time of delivery. Couriers will temporarily not accept cash;
- Custom stevedoring works are performed only up to the doors of private premises;
- The courier may not enter apartments or private homes other than public areas, y. Stairs, corridors, etc. Access to business premises is not restricted.
Contactless parcel delivery procedure for business customers
The recipient’s signature in the courier scanner is changed to one of the following to avoid direct contact:
- The consignee is requested to sign (name, signature) on the VENIPAK sticker on the consignment. The courier will take a photo of the parcel sticker with the signature;
- Observations concerning discrepancies and damage must be noted on the Venipak consignment note;
- After the photos are taken, a scanner entry is attached to the shipment as a confirmation of delivery of the shipment. In the scanner, at the signature site, the courier will write a “Contactless Delivery” tag;
- Consignees will only be able to pay for their goods using bank cards at the time of delivery. Couriers will temporarily not accept cash;
- Please simplify the documents for signing so that one Signature of the Recipient is sufficient;
- During this period, please provide the exact contact numbers of natural and legal persons. We are in a situation where legal persons are at the workplace but due to various reasons we are unable to enter the premises, so if we do not find the recipient and fail to contact him by phone, we will return the shipments to the sender.
Customers are kindly requested to post information clearly and prominently in their online store and otherwise inform Recipients that cash payments will not be available at the time of delivery.
If you have any questions, please feel free to contact your service manager.