Given the persistent epidemiological situation and the current delays in parcel deliveries in Latvia, Venipak, an international parcel delivery service, takes additional measures to make sure all parcels are delivered safely and on time. The company continues hiring additional employees, investing in contactless parcel terminals, a broad network of pick-up points, and courier services.
Current global situation and enforced mobility restrictions have triggered a significant demand for timely parcel delivery in Latvia, with many parcel delivery companies reportedly already at a capacity. Having delivered 25% more parcels in Latvia last year in comparison to 2019, Venipak, an international parcel delivery service, saw another 30% increase in parcels in this January. Using the experience gained during the last holiday season when 99.57% of parcels were delivered the next day, Venipak is now responding to the urgency of fulfilling the growing customers’ expectations.
The company has set out to eliminate the risk of delays by offering a safe door-to-door contactless parcel delivery with the option to choose a same-day delivery or an after-hours delivery—from 6 to 10PM. Furthermore, parcel collection time was extended to 3PM and there are over 90 pick-up points for parcel collection at a time most convenient for the consumers. The company has also increased its human resources by up to 30% during the holiday period, and the number currently stays the same, making it around 200 employees in Latvia.
“Although the parcel overflow in Latvia has created an extraordinary situation in the market, the experience gained under near-extreme conditions throughout the last year has prepared us to make fast decisions for the benefit of our clients,” Justas Šablinskas, General Manager at Venipak, said. “Our team is working more cohesively than ever to make sure everyone at home receives their parcels even in the evenings and on Saturdays.”
Venipak reports that e-commerce and the demand for deliveries to end-users have shot up to 45% in Latvia last year. The newly-formed pressing need to deal with the increasing volumes of parcels and fulfil the consumers’ expectations have also induced the company to expand the spectrum of services by introducing the first contactless parcel terminals in the most convenient locations of the capital.
Designed to reduce parcel collection time, the innovation solves several issues brought about by the pandemic: the parcel is collected by scanning a QR code sent via an SMS, thus the no-touch system enhances health-related safety aimed towards the consumers. Also, the entire process takes as little as 3-5 s, therefore reducing the parcel collector queues.
“Since the prolonged pandemic situation holds people off from going out, the demand for door-to-door parcel delivery is likely to keep on growing. We understand that this period of enforced restrictions calls for warranting the consumers stay satisfied with the parcel delivery process. Therefore, our priority is to make sure that the recipients receive a fast, safe, and convenient delivery of parcels, without unnecessary complications,” Dace Spandega, Head of Sales at Venipak Latvia, added. “Given these reasons, we are initiating an active expansion of innovative parcel terminals and pick-up points in Latvia.”
Seeing a large potential for the development of services in Latvia, Venipak is planning to enlarge the terminals, expand the network of contactless parcel terminals up to 200, and increase pick-up points up to 500 across the country by the end of the year. With the vision of becoming one of the largest parcel pick-up providers in the Baltic countries, the company is considering investing EUR 6M in the development of infrastructure.
About the Venipak Group
Founded in 2004, the international parcel delivery company, Venipak, offers efficient parcel logistics solutions to businesses and private customers in the Baltic countries, Poland, Germany, the USA and China. Each year, the company improves its courier services, invests in technological solutions for e-commerce and expands the parcel delivery network in the Baltic countries. The Venipak parcel delivery network with nearly 600 collection points is today available to customers in Lithuania, Latvia and Estonia. With annual revenues of up to EUR 50 million, Venipak plans to develop a network of nearly 2,000 postal terminals and pick-up points over the next few years, and to become one of the largest parcel delivery networks in the Baltic countries.