Business customers
We are flexible and fast to offer solutions that best meet business needs
Why choose Venipak?
We deliver the ~98 % of parcels on the next working day
We inform our customers about the delivery in advance
Convenient delivery methods
A one-stop shop for any delivery services
Other services
Cash on Delivery (C.O.D)
Payment of the parcel in cash or by payment card at the time of delivery.
Returns
The recipients can returns the product to the seller (sender) using the Venipak couriers, lockers or pick-up points.
Express Delivery
Guaranteed door-to-door delivery of parcels on the next business day, from Lithuania to Estonia and from Estonia to Lithuania*.
4 hands (carrying) service
Unloading and carrying the package to the door by two people – for parcels of up to 80 kg in weight.
Proof of Delivery (P.O.D)
We provide the possibility of viewing a document as a proof that the parcel has been delivered to the specific person.
Loading services
Loading/unloading parcels that weight more than 30 kg, or have multiple packages, and carry them to a designated place.
Receivers age / ID check
On behalf of your business, we can check receivers age or ID at the time of the parcel delivery.
Return of containers
After the delivery of the parcel, at your request, on the next business day we will return the required containers (thermos bags, boxes, etc.).
Return of documents (LDG)
We will ensure that the receiver signs the documents accompanying the shipment (customers invoices, CMRs or other documents), and the signed document will be returned to the business customer on the next business day.
Additional information
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In the business journey, there are many directions, bumps, and choices, so it is crucial to choose partners who have a similar or even identical understanding of service and response speed. We are pleased with our partnership with “Venipak” team that always deliver our products to customers safely.
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We are satisfied with our collaboration with “Venipak” – their services are not only of high quality but also reliable. The team responds promptly to our needs and ensures smooth delivery of goods.
“Venipak” stands out for its fast delivery and responsible approach to work, which helps provide an excellent experience for our clients. We are grateful for their professionalism and efficiency, which are crucial for our business success.
We recommend “Venipak” as a reliable and professional logistics partner.
”
Are you a growing e-business and also has growing volumes of parcels?
Become a business customer and get all the solutions you need from a single source to make your growth easier
Frequently asked questions
You can always track the status of your parcel here. Its delivery begins from the moment the Sender hands it over to the courier.
If you see that the parcel is currently at the terminal, please wait until you receive an SMS notification about the expected delivery using the selected method.
If you chose delivery by courier, on the morning of the delivery day, you will receive an SMS with the planned delivery time window. Parcels to homes are delivered from Monday to Friday, between 8 AM and 5 PM. On Saturdays, we deliver parcels only in major Lithuanian cities: Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, and Alytus, if the Sender has requested this service.
The delivery time depends on where the recipient is located on the courier’s route. If you want to know a more precise estimated delivery time, you can contact the courier at the number provided in the notification or reach out to the Customer Service Department using the contacts listed here.
If you chose delivery to a parcel locker or pickup point, you will receive an SMS the moment it is placed inside.
You can find all the information about parcels from “Temu” and their delivery here.
We understand how important it is for recipients to receive their parcel as quickly as possible. Therefore, in cases where there are technical issues or no available lockers of the appropriate size at the chosen parcel locker, we leave the parcel at the nearest available “Venipak” parcel locker. We apologize if this caused any inconvenience.
Unfortunately, we are unable to extend the storage period. If the parcel is not collected within the specified timeframe, it is returned to the Sender.
Check the SMS or email you received to ensure that you are at the correct parcel locker. Due to a lack of available lockers of the right size, the parcel may have been delivered to the nearest “Venipak” parcel locker or pickup point.
You can find the list of all collection points and exact locations here, or use Google Maps by entering the parcel locker address provided in the SMS or email.
A: You can pay by bank transfer, find out the price and submit your order in the self-service section online at Venipak Fast https://fast.venipak.com/. After selecting the recipient’s destination country, entering postal code, and the weight and dimensions of the consignment, the system will calculate several price options from which you can select the most suitable for you.
A: The delivery address of the consignment can be changed the next business day after handing the consignment over to the driver. In this case the delivery of the consignment will be postponed by one day. You can send the new address to us by email [email protected] or call the general number +37166016601.
A: If a client has a contract with Venipak, he can record the dispatch by signing into his Venipak account. First, stickers must be recorded and a list of consignments must be created (Record consignments -> New consignment -> Create new -> New consignment). Once the consignments are packed and documents are prepared (stickers are attached and the list of consignments is printed) the courier is called (Call a courier -> New call).
If a client does not have a contract with Venipak, he can record the order in the Venipak Fast self-service section online at https://fast.venipak.com/ or by phone (by calling the general number +37166016601) or by email [email protected].
A: If you have the identification number of the consignment/package, you can track it online at https://venipak.com/lv/en/parcel-tracking/.
A: If a client has a contract with Venipak, he can make a claim by signing into his Venipak account (Reports -> Claim report -> Submit a claim). If a client does not have a contract with Venipak, he must complete the form of the claim by downloading it here: “Claim form” Terms of delivery.
A: If you wish to sign a contract with VENIPAK LATVIJA, to find out the conditions for the transportation of consignments and to obtain a pricelist, please contact our sales unit: [email protected], +371 66016601.
A: In order to ensure safe transportation of the consignment, the client must familiarise himself with the Venipak Packaging Rules of consignments available at: Packaging guidelines
A: Delivery and collection of consignments is now available worldwide. For more information contact your account manager or email [email protected].
A: You can collect a consignment from a Pickup Point within 5 calendar days from the receipt of the code by SMS. More information is available at: Lockers.