System Support Engineer

• To take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues reported.
• Identify performance bottlenecks, shipment system software defects, identify solutions to these problems.
• Advise clients on system integration issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues, prepare the timely resolution reports.
• Follow the SLA for issues with respect to the severity.
• Document knowledge in the form of knowledge base tech notes and articles.

• Bachelor’s Degree or equivalent experience in IT field.
• Experience working within system support area .
• Experience with MySQL, ability to read PHP, Javascript code.
• Understanding of code versioning tools, experience with Linux, Docker.
• Flexibility to adopt to fast changing business environment.
• Fluency in Lithuanian and English languages (spoken and written) .
• Great communication and time management skills.
• Sense of ownership.

• An interesting and challenging position within an international company in a fast-moving and fascinating industry.
• Opportunities to further grow and develop in the exciting and growing international
• Possibility to implement innovative ideas and solutions.
• The possibility of hybrid work (4×1).
• Day off on birthday month.
• Cozy office with snacks and coffee waiting for you daily.
• Experienced, self-motivated, self-aware, and self-improving colleagues.
• Supportive environment to grow your career.

Nuo 3000 €/mėn. neatskaičius mokesčių