Venipak to Provide Parcel Return Services

Comfortable and reliable solutions to return the purchased goods are important not only for individuals but also for e-commerce businesses. As online purchases continue to grow, the rate of the goods returned grows too. According to Forbes, around 25-30% of the purchased goods are usually sent back to the seller. Yet up to 96% of the customers would buy from the same e-shop if they experienced a comfortable and reliable parcel return process.

To ensure maximum convenience and quality in parcel logistics, Venipak is launching a parcel return service, easily accessible to all of the company’s customers.

“Online purchases are only increasing and the number of returned or changed goods is growing too. When we follow the trends, it becomes clear that the proper parcel return service is an inseparable part of maintaining the clients’ loyalty, and that is why we are starting this parcel return service. We hope that it will especially make things easier for our business clients. Their customers will get the possibility to return the goods in a very convenient and quick way, which will make the journey of the parcel even shorter than before.”

Justas Šablinksas, CEO of Venipak

Stickers for Convenient Parcel Return

To comfortably administrate the parcel return process, the new Venipak platform for e-commerce businesses will contain the statistics and accounts of the returned parcels. It will also show the amounts of the returned packages and the return methods chosen by customers.

The innovation proposed by Venipak to all e-commerce businesses is based on using unique parcel return stickers placed inside the delivered packages. Once placed on the parcel, they will help to identify any parcels ready to be returned. Venipak business clients will also be able to indicate the latest date of the return. If the return date is expired, the courier will scan the sticker and warn the client.

A sticker on the parcel allows customers to return the package in one of the pick-up points or via courier. Soon this service will also be available in Venipak parcel lockers. The parcel return can be proceeded in any way chosen by the client, regardless of the initial delivery method.

Returns via Courier

When the ordered product does not meet expectations, Venipak courier will help to return it to the sender at any time chosen. Before calling a courier, it is important to check whether there is a parcel return sticker in the delivered package.

To return a parcel via a courier, the client will need to:

contact Venipak by phone 8 700 55221 and call a courier;
place the return sticker on a parcel;
hand the parcel to a courier.

Returns in Pick-up Points

Venipak pick-up points are located in strategically convenient areas—shops, service centers, etc. In total, there are 87 pick-up points in Lithuania. While parcels can be received in all of these points, 42 of them now offer the option to both send and return the parcels. Pick-up points are open not only throughout the week but also on weekends. Therefore, customers can send and receive parcels whenever it is the most convenient.

To return the parcel using a pick-up point, customers need to:

place the Venipak parcel return sticker on the package;
return it to one of the pick-up points;
receive an automated confirmation email once the pick-up point employee registers the return.

Returns in Venipak Parcel Lockers

The innovation in 11 contactless Venipak parcel lockers is continuously upgraded; therefore, it will soon be possible to return parcels through the lockers as well. Since there is no need to enter a parcel code or to complete various actions beforehand, the lockers will provide an opportunity to return the parcels extremely quickly.

When customers wish to return the parcel using a parcel locker, they will need to: