You can always track the status of your parcel here. Its delivery begins from the moment the Sender hands it over to the courier.
If you see that the parcel is currently at the terminal, please wait until you receive an SMS notification about the expected delivery using the selected method.
If you chose delivery by courier, on the morning of the delivery day, you will receive an SMS with the planned delivery time window. Parcels to homes are delivered from Monday to Friday, between 8 AM and 5 PM. On Saturdays, we deliver parcels only in major Lithuanian cities: Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, and Alytus, if the Sender has requested this service.
The delivery time depends on where the recipient is located on the courier’s route. If you want to know a more precise estimated delivery time, you can contact the courier at the number provided in the notification or reach out to the Customer Service Department using the contacts listed here.
If you chose delivery to a parcel locker or pickup point, you will receive an SMS the moment it is placed inside.
You can find all the information about parcels from “Temu” and their delivery here.
We understand how important it is for recipients to receive their parcel as quickly as possible. Therefore, in cases where there are technical issues or no available lockers of the appropriate size at the chosen parcel locker, we leave the parcel at the nearest available “Venipak” parcel locker. We apologize if this caused any inconvenience.
Unfortunately, we are unable to extend the storage period. If the parcel is not collected within the specified timeframe, it is returned to the Sender.
Check the SMS or email you received to ensure that you are at the correct parcel locker. Due to a lack of available lockers of the right size, the parcel may have been delivered to the nearest “Venipak” parcel locker or pickup point.
You can find the list of all collection points and exact locations here, or use Google Maps by entering the parcel locker address provided in the SMS or email.
A: You can pay by bank transfer, find out the price and submit your order in the self-service section online at Venipak Fast https://fast.venipak.com/. After selecting the recipient’s destination country, entering postal code, and the weight and dimensions of the consignment, the system will calculate several price options from which you can select the most suitable for you.
A: The delivery address of the consignment can be changed the next business day after handing the consignment over to the driver. In this case the delivery of the consignment will be postponed by one day. You can send the new address to us by email [email protected] or call the general number +3726414481.
A: If a client has a contract with Venipak, he can record the dispatch by signing into his Venipak account. First, stickers must be recorded and a list of consignments must be created (Record consignments -> New consignment -> Create new -> New consignment). Once the consignments are packed and documents are prepared (stickers are attached and the list of consignments is printed) the courier is called (Call a courier -> New call).
If a client does not have a contract with Venipak, he can record the order in the Venipak Fast self-service section online at https://fast.venipak.com/ or by phone (by calling the general number +3726414481) or by email [email protected].
A: If you have the identification number of the consignment/package, you can track it online at https://venipak.com/ee/en/tracking-information/.
A: If a client has a contract with Venipak, he can make a claim by signing into his Venipak account (Reports -> Claim report -> Submit a claim). If a client does not have a contract with Venipak, he must complete the form of the claim by downloading it here: “Claim form” https://venipak.com/ee/en/terms-of-delivery/.
A: If you wish to sign a contract with VENIPAK EESTI, to find out the conditions for the transportation of consignments and to obtain a pricelist, please contact Help Desk ([email protected], +372 641 4481).
A: In order to ensure safe transportation of the consignment, the client must familiarise himself with the Venipak Packaging Rules of consignments available at: https://venipak.com/ee/en/adequate-packaging/
A: Delivery and collection of consignments is now available worldwide. For more information contact your account manager or email [email protected].
A: You can collect a consignment from a Pickup Point within 3 calendar days from the receipt of the code by SMS. More information is available at: https://venipak.com/ee/en/products-and-services/pickup-points/.