Parcel deliveries: Monday to Friday, 8 am–5 pm. Deliveries on Saturdays only in the major cities of Lithuania: Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, and Alytus. The specific delivery time depends on the location of the addressee on the courier’s route. If you wish to know the exact time of delivery, you can contact the courier using the number indicated in the SMS or the Customer Service Unit using the contact details provided here.

The delivery address can be changed on the next business day following the day your parcel was collected by our driver. In this case, the delivery is delayed by 1 business day. You can send a new address by email to [email protected] or tell us by calling the general telephone number 8 700 55221.

You can track your parcel on our website venipak.com using the parcel/package number.

You can collect your parcel from a VENIPAK postal terminal within 7 days of receiving your PIN code by SMS. At the VENIPAK postal terminal, enter the PIN code on the screen or scan the QR code.

Please note, you can collect your parcel from an LP EXPRESS postal terminal within 2 days of receiving your PIN code.

You can collect your parcel from the parcel pick-up points within 5 days of receiving your PIN code by SMS. For more details, please click here.