The convenient and simple return process is closely associated with a higher probability of return customers. According to Forbes, as many as 95% of customers would buy from the same shop again if the return process went smoothly. The benefits of return of goods are also noted by the fact that as many as 82%…
“Only a bad soldier doesn’t dream of being a general. I believe that one should not abandon any opportunities for improvement,” – Karolis Kanapinskas, the manager of Venipak terminals in Šiauliai, Panevėžys, and Telšiai. Hands Full From Day One Karolis’ Venipak story begins in 2011. Having acquired a minibus for seasonal work while still…
As e-commerce businesses continue to grow, parcel delivery requires increased resources. Over time, this develops into the need for outside assistance. A partnership with a reliable courier is often a more practical solution than trying to manage the shipments yourself. So it’s important to analyze your business along the way to make the necessary move…
Technology is constantly driving change in every industry – logistics and supply chain are not an exception. Looking back, it’s hard to imagine our current jobs without the internet and various devices that have now become everyday items. What’s more interesting than a detour into the past, is a look at the technology of tomorrow.…
Overview of the client The Wurth company group is a global leader in production and sale of assembly and fastening products, offering high-quality professional tools, personal protection equipment, and chemical products. It consists of over 400 companies and has more than 79 000 employees in more than 30 countries. In Lithuania, Wurth has more than…
Parcel delivery companies are a crucial ingredient of e-commerce, so their services should reflect the evolving habits of customers to keep up with the game. The Venipak team is always on the lookout for new ways to maintain high productivity while preserving on-time delivery at 99.5-99.7%. To achieve and maintain high results, we daily survey…
Even though pandemic-related restrictions are hurting a lot of businesses, many react by rapidly shifting to e-commerce practices and start serving their customers’ needs without risking their health. Despite the global recession, the pandemic has led to a further acceleration of digital transformation. While global GDP dropped by 4,3% in 2020, the share of e-commerce…
To get an insight on how e-commerce businesses succeed in meeting their customer needs, it is helpful to check out the feedback received on a daily basis, which is usually provided in a form of a phone call, e-mail or as a review on Facebook. Customer complaints are typically defined as unfulfilled expectations that help…
Comfortable and reliable solutions to return the purchased goods are important not only for individuals but also for e-commerce businesses. As online purchases continue to grow, the rate of the goods returned grows too. According to Forbes, around 25-30% of the purchased goods are usually sent back to the seller. Yet up to 96% of…
In 2020, the number of e-commerce users increased by 9.5% worldwide and is continuing to grow. What are the growing trends that will determine the future of online trade? We narrowed it down to the 10 biggest that will affect businesses this year. 1. E-commerce boom E-commerce allows buyers to avoid queues in physical stores…
