Venipak is strengthening its position in Vilnius, Lithuania, where a new, modern logistics terminal for the company is being developed in Liepkalnis Logistics Park. It will become Venipak’s largest terminal and is expected to consolidate the company’s operations currently spread across three different locations in Vilnius. The total investment in the land plot, building construction,…
We usually talk about customer service specialists, salespeople, couriers or any other service providers only when we have something to complain about. As long as everything runs smoothly, the service provider remains almost invisible to us. But the moment even the smallest mistake occurs, the silence breaks: we write complaints, share our dissatisfaction on social…
Have you ever wondered why it feels natural to tip a waiter or a taxi driver, but not a courier carrying heavy parcels up to the fifth floor? Parcel delivery company Venipak has decided to change that. It is the first company in the country to introduce a way for customers to financially reward couriers…
The freedom to plan your own day, a dynamic routine, and competitive earnings of up to EUR 1,800 net per month are attracting a growing number of people in Lithuania to courier work each year. Still, according to Venipak, one challenge continues to affect perceptions of the profession: the tendency for negative customer feedback to…
Earning as much as you want, delivering parcels to customers through a… balcony, and making countless new connections along the way. Is that how you imagine a courier’s job? Some of the “Venipak” couriers who have received the most customer compliments speak candidly about why the job often feels like working for yourself – and…
When SIROWA Vilnius began operating in Lithuania in 1990s, the local beauty market was still very much a blank slate. Today, the company represents more than 80 of the world’s leading cosmetics, pharmaceutical, and hair care brands. Over that time, not only has the product portfolio changed. SIROWA Vilnius has evolved from a traditional wholesaler…
Modern logistics is no longer just about moving goods from point A to point B. Today, it is a sophisticated field shaped by technology, data analytics, and sustainability. To encourage the next generation of industry leaders, international parcel delivery company Venipak has established a named scholarship for Business Logistics students at VILNIUS TECH. This year,…
A good courier is often seen as someone whose work goes unnoticed – the parcel simply arrives on time and at the right place. Yet this mindset makes the profession largely invisible, and the feedback couriers receive is too often limited to frustration when a delivery is delayed. Parcel delivery company Venipak has decided to…
In modern e-commerce, a customer’s encounter with a brand mostly happens behind a screen: we choose a product, add it to the cart, pay, and wait for the delivery. However, in this entire digital journey, there is one critical moment when the brand becomes tangible – the moment a courier knocks on the door to…
Complaining about couriers has become almost second nature to us: if a parcel is late, we blame the courier; if we aren’t home during delivery, we usually pin the fault on them again. Yet, in our daily lives, we let couriers into our most private spaces – right to our doorsteps. They know our addresses,…
