Venipak, provider of international parcel delivery services, is implementing a new phase of development and is installing the company’s own 11 new generation contactless parcel terminals (parcel lockers), the first of the kind in Lithuania. Under the conditions of the pandemic, online shoppers will now be able to collect parcels in an innovative way without any contact with the terminal. By initiating secure delivery options, Venipak intends to become one of the companies offering the broadest parcel collection point network by the end of 2020. A total of 600 company’s parcel collection points will be available to private and corporate customers in the Baltic countries.
The integration of own parcel terminals into the Venipak parcel delivery infrastructure will help e-businesses prepare for the upcoming online shopping fever and give customers more convenient and safe parcel collection point options.
The first 11 contactless Venipak parcel terminals will be installed in the following cities of Lithuania with the highest parcel traffic: Vilnius, Kaunas, Klaipėda, Šiauliai and Panevėžys.
“We wish to be where there are corporate customers who use our services, so in order to ensure next-day delivery of parcels one hundred per cent we wanted both to expand our parcel collection point infrastructure and to ensure the safety of buyers during the pandemic,” Justas Šablinskas, General Manager of Venipak, said. “We have initiated the installation of our network of contactless parcel terminals following comments from e-businesses that customers tend to choose collection from parcel terminals or pick-up points over door-to-door services.”
With the approaching festive online shopping fever, e-businesses are looking for new alternatives of safe delivery, so contactless parcel terminals will offer them customer safety and will reduce the number of people queuing at parcel terminals. When a parcel is delivered to the terminal, the buyer will receive an SMS and a QR code, so upon collection it will be sufficient to scan the QR code with the camera and the door will open. This innovation will allow contactless use of the terminal screen and will save collection time from 30-45 to 3-5 seconds (there will be no need to perform anything on the touch screen or enter any code).
According to Šablinskas, the changing trends in parcel collection create new opportunities for e-commerce to develop more sustainable business. Customers who plan their time are more likely to collect consignments from parcel terminals at the time convenient to them, so instead of parcel delivery across the city all parcels of a residential block are delivered to a single terminal. This saves business customers’ costs and promotes green transport, thus contributing to reducing pollution.
In 2019, Venipak carried around 30,000 parcels per day on average to customers’ homes and pick-up points, but at the time of peak sales, e.g. Black Friday and Christmas, most of the company’s “hot” collection points were overfilled. During the pandemic, the number of parcels increased to 50,000 parcels per day. Venipak forecasts new records during the holidays and expects to speed up the collection of parcels by offering contactless terminals.
“When asked why we opted for own network of parcel terminals, we say that this is our second return to this market – 11 years ago we were the first in Lithuania to introduce a 60-terminal network. Then we took this step too early – customers were not ready for it. Although after over 11 years, we are the last to offer our network, taking into account the changing needs of e-commerce and their customers, we have ensured that our product would be equipped with the latest innovations relevant for the market. We are ready to continue to expand the infrastructure of the parcel collection points, to promote sustainable business growth and to develop safe services for an even wider range of consumers,” Šablinskas said.
By the end of 2020, the Venipak infrastructure in the Baltic countries will consist of nearly 600 parcel collection points, of which: 268 pick-up points at the partner shops and service centers, 300 partner network parcel terminals and 11 newly introduced Venipak contactless parcel terminals. Over the next few years, the company plans to have a network of 600 own parcel terminals.
The latest map of Venipak parcel terminals and pick-up points is available on the company’s website.
About UAB Venipak
The international company Venipak, founded in 2004, provides parcel delivery services and offers efficient logistics solutions for businesses. The company implements innovations and regularly invests in system upgrades. It is the only provider of order fulfillment services in Lithuania to e-businesses. In order to ensure a broader reach of customers, the company is rapidly expanding its parcel collection network. By the end of 2020, customers will be able to collect parcels from nearly 600 delivery points in the Baltic countries. With annual revenues of up to EUR 40 million, Venipak currently operates in the Baltic countries, Poland, Germany, the USA and China.
