You can always track the status of your parcel here. Its delivery begins from the moment the Sender hands it over to the courier.

If you see that the parcel is currently at the terminal, please wait until you receive an SMS notification about the expected delivery using the selected method.

If you chose delivery by courier, on the morning of the delivery day, you will receive an SMS with the planned delivery time window. Parcels to homes are delivered from Monday to Friday, between 8 AM and 5 PM. On Saturdays, we deliver parcels only in major Lithuanian cities: Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, and Alytus, if the Sender has requested this service.

The delivery time depends on where the recipient is located on the courier’s route. If you want to know a more precise estimated delivery time, you can contact the courier at the number provided in the notification or reach out to the Customer Service Department using the contacts listed here.

If you chose delivery to a parcel locker or pickup point, you will receive an SMS the moment it is placed inside.

You can find all the information about parcels from “Temu” and their delivery here.

We understand how important it is for recipients to receive their parcel as quickly as possible. Therefore, in cases where there are technical issues or no available lockers of the appropriate size at the chosen parcel locker, we leave the parcel at the nearest available “Venipak” parcel locker. We apologize if this caused any inconvenience.

Unfortunately, we are unable to extend the storage period. If the parcel is not collected within the specified timeframe, it is returned to the Sender.

Check the SMS or email you received to ensure that you are at the correct parcel locker. Due to a lack of available lockers of the right size, the parcel may have been delivered to the nearest “Venipak” parcel locker or pickup point.

You can find the list of all collection points and exact locations here, or use Google Maps by entering the parcel locker address provided in the SMS or email.

The delivery address can be changed on the next business day following the day your parcel was collected by our driver. In this case, the delivery is delayed by 1 business day. You can send a new address by email to [email protected] or tell us by calling the general telephone number 8 700 55221.

You can track your parcel on our website venipak.com using the parcel/package number.

You can collect your parcel from a VENIPAK postal terminal within 5 calendar days of receiving your PIN code by SMS. At the VENIPAK postal terminal, enter the PIN code on the screen or scan the QR code.

You can collect your parcel from the parcel pick-up points within 3 calendar days of receiving your PIN code by SMS. For more details, please click here.

If you have a contract with Venipak, you can submit a claim by logging in to your Venipak account (Reports -> Claim Report -> Submit a claim). Customers without a contract, must fill in a Claim Form, which can be downloaded here. In both cases, when filing a claim, you must include photographs, a document evidencing the expense incurred or an invoice justifying the amount of the reimbursement requested.

VENIPAK will send the parcel number by SMS on the evening before delivery and again on the day of delivery. Alternatively, you may receive the parcel number from the sender.

If you are unavailable at the delivery address on the day of delivery, we can leave the parcel at the nearest postal terminal or a pick-up point. You can arrange this directly with the courier who will be delivering the parcel or contact us at 8 700 55221, or email us at [email protected].

If you do not decide on any of the above options, the delivery will be delayed until the next business day.

If you need to send a parcel urgently and you don’t have a Venipak contract, you can use the option to send your parcel by paying for shipping online using Venipak’s self-service option at fast.venipak.com.

Once you have selected the sender’s and recipient’s country, enter the postcodes, the weight and the size of the parcel, and the system will calculate and provide several price options from which you can choose the one that suits you best. Once you have filled in the details of the sender, the recipient and the payer, the system will direct you to the bank of your choice where you can make the payment, thereby confirming your order. After payment, we will send you the shipping documents and the invoice by email.

To set up a contract with VENIPAK LIETUVA, to find out the conditions of parcel transportation and to receive a price list, please contact the Sales Department at 8 700 55221, [email protected].

If you have a contract with Venipak, you can log in to your Venipak account and register your shipment. First of all, the labels are registered and a list of packages is created (Register packages -> New shipment -> Create new -> New package).

After packing your parcels and preparing the parcel documents (including attaching the labels and printing a parcel list), you are ready to call a courier (Call a courier -> New call).