Earning as much as you want, delivering parcels to customers through a… balcony, and making countless new connections along the way. Is that how you imagine a courier’s job?
Some of the “Venipak” couriers who have received the most customer compliments speak candidly about why the job often feels like working for yourself – and what helps them stay positive when their vehicle is packed with a ton of parcels and the customer happens to be having a bad day.
Sometimes parcels even get delivered through the balcony – if the customer asks
In an effort to strengthen couriers’ emotional well-being and raise the bar for workplace culture in the logistics sector, “Venipak” launched a campaign in April encouraging customers to show couriers a little appreciation by leaving compliments. The campaign exceeded expectations: within just a couple of weeks, nearly 800 positive customer reviews were collected across Lithuania and Latvia.
One of the couriers who received the most compliments – and was also awarded a bonus by the company – Ernestas Dulko, says that while courier work can be physically demanding, the positive emotional payoff often makes up for the fatigue. He shares that he was inspired to choose this profession by his brother’s example, and that the greatest satisfaction now comes from seeing customers’ reactions when he delivers their parcels.
“I genuinely enjoy seeing people and interacting with them. When you deliver a parcel, you brighten someone’s day, and the mood instantly becomes lighter. You don’t even need to ask people for feedback – it happens naturally. If you communicate in a kind and simple way, customers appreciate it. I wasn’t expecting any award, but receiving so many kind words was incredibly rewarding, because it showed that people noticed my effort,” says E. Dulko, who has been working as a courier at the company for two and a half years.
Another award-winning courier, Adam Dayekh, who has been with “Venipak” for nearly four years, says that over time he has built warm, informal relationships with many of his customers – something he sees as one of the biggest advantages of the job.
“With many customers, our relationship has long since become informal – we address each other casually, coordinate delivery times directly, and if we happen to pass each other in the city, we always say hello. Daily contact with customers has really expanded my circle of acquaintances. And sometimes the day is brightened by very human, unexpected requests – for example, asking me to toss a parcel onto a balcony or hand it through a window. And I’m happy to do it if that’s what’s most convenient for them,” says A. Dayekh.
The freedom to be in charge of your day – and your earnings
One of the biggest advantages of working as a courier, both men emphasize, is the ability to plan your own time and feel independent. A. Dayekh says that what motivates him most is the job’s dynamic nature and the fact that earnings depend directly on how much effort you put in.
“What I like most is the freedom – being able to manage my own time without constant pressure. I’m motivated by the movement, because there’s no monotony here: every day brings new customers, new conversations, and new people. Most importantly, it feels like you’re working for yourself – if you want to earn more, you can work more, as long as you have the energy. You’re the one steering your own income,” says A. Dayekh.
Although courier work requires alertness and excellent driving skills – especially in tight courtyards and narrow spaces – the sense of “working for yourself” makes the profession especially appealing to people who like planning their own day.
What does it take to succeed as a courier – and who is it not for?
While courier work is accessible to many people, success in the role depends on a specific mix of qualities: the ability to juggle multiple tasks, confidence, and the skill to remain diplomatic in any situation. Adam Dayekh stresses that a good courier needs not only to drive well, but also to be emotionally flexible and able to respond professionally to all kinds of situations.
“You need the confidence to communicate with customers, the ability to get along with different people, and the capacity to stay friendly even on a stressful day. Of course, everyone has difficult moments, but when that happens, I just try to focus on the job and not take things personally. If someone is rude, I simply hand over the parcel and don’t waste time on conflict,” A. Dayekh shares.
Alongside emotional resilience, physical stamina is also essential, since a courier’s daily routine involves heavy loads and constant movement. Ernestas Dulko adds that people who dislike physical activity or don’t enjoy frequent contact with others would probably not feel comfortable in this job.
“You really have to enjoy dealing with people, because that’s a core part of the work. You also need to be prepared for the fact that this is not an easy job physically – every day involves unloading and carrying heavy items, and sometimes I deliver nearly a ton of parcels in a single day. But if you’re adaptable, have solid driving skills, and get used to the physical demands, then the interaction with regular customers makes the job genuinely enjoyable,” says E. Dulko.
Still, both couriers agree that all the challenges are outweighed by the pace and variety of the job – there’s simply no room for dull routine. The ability to influence your own earnings and the grateful faces you see every day make courier work one of the most appealing long-term career options for people looking for a job they can stay with.
