In the era of digital transformation, more and more companies are leveraging artificial intelligence (AI) technologies to enhance efficiency and economic benefits. Jurgita Karčiauskaitė and Daiva Nariūnienė, students of the Executive MBA program at ISM Executive School, are exploring in their thesis how companies can better prepare for the impact of AI on customer service…
Venipak delivered over 1.2 million packages to Estonian clients last year, averaging nearly 5,000 packages per day. Last year, the most popular parcel lockers of Estonia’s largest privately-owned parcel company were in Viimsi, Võru, and near the Kristiine Center in Tallinn. “The number of Venipak shipments in Estonia grew by 24% over the year, and…
“I have my work so deep in my blood that I sometimes see myself sorting parcels, planning my daily route in my dreams. There’s nothing weird about it – after all, I have spent so many years doing this job,” says Algirdas Rozga, a courier for two decades. This 66-year-old Klaipėda native told us about…
Will 2025 be a prosperous and rewarding year for shoppers, filled with long-awaited purchases? Or, on the contrary, should they steer clear of big buys and unexpected expenses? When discounts dazzle and every store seems to tempt with ever-better and higher-quality goods, making choices can become a challenge. Let’s see what the stars have to…
Long-term statistics of Venipak reveal a clear trend that most recipients are picking up their parcels quickly – usually within the first or second day after delivery. “In Estonia, the largest customer group, 71%, picks up the parcels the same day and 17% the second day after receiving the SMS notification. Clients doing it three…
During the last week of November, when retailers attracted buyers with big discounts, Estonians, Latvians and Lithuanians actively shopped in online stores. At the same time, the preferences of residents of all Baltic countries were similar: mainly household goods, electronics, coffee and products from Chinese online stores were purchased. “Compared to usual November days, the…
November 29th – Black Friday – marks the biggest sales of the year and the start of the Christmas shopping season. For e-commerce stores, sales that grow from a few to several dozen times their usual volume bring not only revenue but also numerous challenges that businesses don’t always manage to handle successfully. Darius Borisas,…
Say you’ve decided to sell your coffee maker. You’ve taken some photos and placed your ad on several online platforms. A buyer contacts you, claiming they’ve arranged a courier through a parcel service. All you need to do, they say, is click a link and provide your confidential details. This is a classic scam, with…
According to Bauhof, chain of DIY and gardening stores, customers are shopping more often but spending smaller amounts due to the economic downturn, with larger projects being postponed. One of the most important factors in sales growth, the company sees, is the online store, where the speed and convenience of delivery are increasingly important in…
The end-of-year season, particularly November and December, packs 90% of the retail sector’s key opportunities – from Singles’ Day and Black Friday to Cyber Monday, all culminating in the marathon of holiday shopping. Unsurprisingly, e-commerce players focus most of their attention, resources, and expectations on this period. But how can businesses enjoy success, steady sales,…
