International parcel delivery company Venipak is opening a new logistics terminal in Kaunas. Located near the Kaunas-Klaipėda highway, the terminal is expected to handle an increasing volume of both standard and oversized shipments, with the latter doubling in quantity. The company’s largest terminal, covering 11,000 square meters, will process up to 50,000 parcels per day.…
In Eastern Europe and the Baltic states, 87–88% of coffee is enjoyed primarily at home or in the office.¹ Yet, it doesn’t always deliver the perfect taste. “Our research² shows that 37% of Latvians brew ground coffee directly in a cup, while the same percentage use a coffee machine,” says Artis Grigo, founder of Kafijas…
During the COVID-19 pandemic, the surge in e-commerce led to a parcel locker revolution in Lithuania, fundamentally changing shopping habits. Today, parcel lockers have become an integral part of daily life—popping up near shopping centers, gas stations, gyms, in big cities, and small towns alike. According to a study commissioned by the Communications Regulatory Authority…
In times when online shopping has become an everyday part of life for many, comprehensive order fulfillment service is becoming a key solution that helps businesses effectively manage product logistics. How this service works, the problems it solves, and how it is changing business operations in Lithuania – these are the topics discussed by Mantvydas…
In a world where e-commerce volumes are growing at an unprecedented pace, competing solely with the uniqueness of a product or service is no longer enough – in order to establish itself and stay relevant, a business must respond to market trends, consumer needs, and adapt flexibly. According to data provided by Statista, global e-commerce…
While the holiday season is typically the busiest time of the year for most businesses, some consider Valentine’s Day just as significant as Christmas. Aphrodisiacs, erotic games, intimate accessories—these are just a few of the products Lithuanians eagerly purchase from adult stores as February 14 approaches. And while Lithuanians are becoming bolder when selecting gifts…
In the era of digital transformation, more and more companies are leveraging artificial intelligence (AI) technologies to enhance efficiency and economic benefits. Jurgita Karčiauskaitė and Daiva Nariūnienė, students of the Executive MBA program at ISM Executive School, are exploring in their thesis how companies can better prepare for the impact of AI on customer service…
“I have my work so deep in my blood that I sometimes see myself sorting parcels, planning my daily route in my dreams. There’s nothing weird about it – after all, I have spent so many years doing this job,” says Algirdas Rozga, a courier for two decades. This 66-year-old Klaipėda native told us about…
Will 2025 be a prosperous and rewarding year for shoppers, filled with long-awaited purchases? Or, on the contrary, should they steer clear of big buys and unexpected expenses? When discounts dazzle and every store seems to tempt with ever-better and higher-quality goods, making choices can become a challenge. Let’s see what the stars have to…
With Christmas rapidly approaching, parcel delivery companies often hear two main questions from their customers: “Where is my parcel?” and “When will it arrive?”. With 10 years of experience in customer service, Agnieška Šimkevič addresses the most common questions from customers and offers helpful tips to ensure you can enjoy both your parcels and the…
