With Christmas rapidly approaching, parcel delivery companies often hear two main questions from their customers: “Where is my parcel?” and “When will it arrive?”. With 10 years of experience in customer service, Agnieška Šimkevič addresses the most common questions from customers and offers helpful tips to ensure you can enjoy both your parcels and the…
During the last week of November, as retailers attracted shoppers with impressive discounts and exclusive offers, Lithuanians, Latvians, and Estonians actively shopped online. It became evident that Lithuanians were particularly drawn to household goods, coffee, cosmetics, and products from China, while Baltic consumers shop online differently from those in Western, Central European, and Balkan countries.…
November 29th – Black Friday – marks the biggest sales of the year and the start of the Christmas shopping season. For e-commerce stores, sales that grow from a few to several dozen times their usual volume bring not only revenue but also numerous challenges that businesses don’t always manage to handle successfully. Darius Borisas,…
Say you’ve decided to sell your coffee maker. You’ve taken some photos and placed your ad on several online platforms. A buyer contacts you, claiming they’ve arranged a courier through a parcel service. All you need to do, they say, is click a link and provide your confidential details. This is a classic scam, with…
According to Bauhof, chain of DIY and gardening stores, customers are shopping more often but spending smaller amounts due to the economic downturn, with larger projects being postponed. One of the most important factors in sales growth, the company sees, is the online store, where the speed and convenience of delivery are increasingly important in…
The end-of-year season, particularly November and December, packs 90% of the retail sector’s key opportunities – from Singles’ Day and Black Friday to Cyber Monday, all culminating in the marathon of holiday shopping. Unsurprisingly, e-commerce players focus most of their attention, resources, and expectations on this period. But how can businesses enjoy success, steady sales,…
Although the anticipation of the year’s most beautiful holiday should bring joy and positivity, we often experience a lot of stress instead. Social pressures and high expectations create stress around gift-giving, leading to last-minute shopping, overspending, and, starting January, feeling the financial pinch. What can we do to enter the festive season joyful, calm, and…
“Today, it is no longer sufficient to merely provide a service, it is much more important to listen to customers’ expectations and tailor our services accordingly,” says Andrius Ladauskas, the new CEO of the international parcel company Venipak. Having previously worked for such companies as Lietuvos geležinkeliai (Lithuanian Railways) and Vilniaus prekyba, and having managed…
International parcel company Venipak – celebrating its 20th anniversary this year – has appointed a new CEO. After eight years at the helm, Justas Šablinskas has been succeeded by Andrius Ladauskas, who brings extensive leadership experience from some of Lithuania’s largest companies. “My journey at Venipak began as CFO, after which I took on the…
As we observe the growing number of parcels, we aim to ensure that all shipments reach their recipients on time. Therefore, we are temporarily shortening the storage period for parcels in “Venipak” parcel lockers and pick-up points. Starting from October 29, 2024, parcels in “Venipak” parcel lockers and pick-up points will be stored for 3…
