How it works

How to pick up a parcel?

  • When the parcel is delivered to the locker, you will receive a notification by SMS or email (depending on the details provided by the sender) and a collection PIN.
  • When you arrive at the locker to pick up your parcel, you can scan the QR code you received or enter your pick-up PIN.

IMPORTANT: When scanning the QR code, keep it about 15 cm away from the scanner and do not get too close. You can scan the QR directly from the phone screen, but try to hold it in such a way as to avoid sun glare.

How to leave a parcel?

  • You can only leave a pre-registered parcel at the locker on venipak.com (for those with a contract) or fast.venipak.com (for those without a contract).
  • You can leave your parcel at the locker with or without a sticker.
  • If you leave the parcel with a sticker:
    • Put the Venipak parcel sticker on the parcel when it is properly packed.
    • When you arrive at the locker, scan the QR code, select the correct size compartment, insert the parcel and close the door.
  • If you leave the parcel without a sticker:
    • Handwrite the parcel number on the parcel when it is properly packed.
  • When you arrive at the locker, scan the QR code or enter the shipping code you received by email if you registered your parcel at fast.venipak.com, select the correct size compartment, insert the parcel and close the door.

IMPORTANT: you can leave a single parcel in the locker. The maximum dimensions of the package must not exceed 39.5 x 41 x 61 cm. Weight up to 30 kg.